Thunder Laser USA Warranty & Support Transfer Information
Thunder Laser Factory Warranty
Thunder Laser Global
The current 2024 OEM factory warranty can be found below.
The factory warranty start date is the day it leaves the factory.
NOVA
ODIN
BOLT
BOLT PLUS and PRO
AURORA
Thunder Laser USA
Thunder Laser USA understands that some lead times are extended, so we do look at delivery date, service history, etc... and will make sure that you get your full warranty periods.
How To Find Your Warranty Start Date
A good way to get really close to your warranty start date is to look at the mfg date on the machine tag (back of the machine near the main power connection).
That date is close to the time it left the factory.
Here is more on where to find info like that: Finding Information About Your Equipment
Warranty and Support Transfer
Effective Aug 1st, 2024 there is a required transfer fee ($100 USD) for Tech Support and remaining warranty that includes a 1 hour training (You can choose to not use the training but the fee must still be paid)
While Thunder Laser Global does not provide for warranty transfers, Thunder Laser USA clients have the ability to transfer any remaining warranty (as well as free lifetime remote support) as the 1st ORIGINAL owner to the SECOND owner with the form below.
The LightBurn key can transfer as well but that is beyond the span of Thunder Laser USA's control. LightBurn Support can assist there.
Any 1 hr. trainings that were sold or included to the original owner are non-transferable.
Warranty and Support Transfer Form
The machine ownership form is intended to be completed by the new owner of the Thunder Laser USA machine. You will need to collect some technical data about the machine as well as the contact information of the previous owner that the machine will transfer to. Each machine that is purchased used should be transferred, even if the same series of machine.
You can fill out the machine ownership transfer form by clicking this link here.
Thunder Laser Warranty Issues
If your Thunder Laser USA products and accessories fail within the warranty period of the equipment please email support@thunderlaserusa.com and describe the issue in as much detail as possible. If your issue requires parts covered by the warranty, we will ship you the replacement parts and a return label when applicable.
We stock the most commonly utilized parts at Thunder Laser USA HQ in Texas. If we do not have the item(s) in stock, we will source the parts from our China factory and possibly other 3rd party vendors. Here is the Thunder Laser USA Supply Chain for your reference.
Reference Articles:
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If you are a Thunder Laser USA client and still need Technical Support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the Technical Support Team will promptly assist you!