Thunder Laser USA Warranty & Support Transfer Information
Thunder Laser USA Warranty & Support Transfer Information
Thunder Laser Factory Warranty
Thunder Laser Global
The current 2024 OEM factory warranty can be found below.
The factory warranty start date is the day it leaves the factory.
Certificates by Model for 2025:
Nova
Nova Plus
Bolt
Bolt Plus and Pro
Aurora
Nova
Nova Plus
Bolt
Bolt Plus and Pro
Aurora
Certificates by Model for 2024:
Nova
Nova Plus
ODIN
Bolt
Bolt Plus and Bolt Pro
Aurora
Nova
Nova Plus
ODIN
Bolt
Bolt Plus and Bolt Pro
Aurora
Thunder Laser USA
Thunder Laser USA understands that some lead times are extended, so we do look at delivery date, service history, etc... and will make sure that you get your full warranty periods.
How To Find Your Warranty Start Date
A good way to get really close to your warranty start date is to look at the manufacture date on the machine tag (back of the machine near the main power connection).
That date is close to the time it left the factory.
Effective Aug 1st, 2024 there is a required transfer fee ($100 USD) for the remaining warranty
While Thunder Laser Global does not provide for warranty transfers, Thunder Laser USA clients have the ability to transfer any remaining warranty as the 1st ORIGINAL owner to the SECOND owner with the form that is linked down below.
The LightBurn key can transfer as well but that is beyond the span of Thunder Laser USA's control. LightBurn Support can assist there.
Any 1 hr. trainings that were sold or included to the original owner are non-transferable.
Technical Support Transfer
Effective March 17th, 2025 there is a required transfer fee ($400 USD) for Tech Support that includes a 1 hour training (You can choose to not use the training but the fee must still be paid)
The LightBurn key can transfer as well but that is beyond the span of Thunder Laser USA's control. LightBurn Support can assist there.
Any 1 hr. trainings that were sold or included to the original owner are non-transferable.
Warranty and Support Transfer Form
The machine ownership form is intended to be completed by the new owner of the Thunder Laser USA machine. You will need to collect some technical data about the machine as well as the contact information of the previous owner that the machine will transfer to. Each machine that is purchased used should be transferred, even if the same series of machine.
You can fill out the machine ownership transfer form by clicking this link here.
Thunder Laser Warranty Issues
If your Thunder Laser USA products and accessories fail within the warranty period of the equipment please email support@thunderlaserusa.com and describe the issue in as much detail as possible. If your issue requires parts covered by the warranty, we will ship you the replacement parts and a return label when applicable.
We stock the most commonly utilized parts at Thunder Laser USA HQ in Texas. If we do not have the item(s) in stock, we will source the parts from our China factory and possibly other 3rd party vendors. Here is the Thunder Laser USA Supply Chain for your reference.
UPDATE: As of November 2022 Thunder Laser China has approved pink RV antifreeze for use in Thunder Laser USA Nova series machines RV ANTIFREEZE You can now use pink RV Antifreeze the same as, or equivalent to, the product linked below in Thunder ...
Overview We still support quite a few MARS series and older Nova machines and they still perform just as well as current machines, minus some of the innovation (dual stage air, door interlock board, etc...). Thunder Laser still maintains many, if not ...
Please see the manual for the Thunder Bolt and Bolt Plus below. Note that the manual is Windows and RDworks centric due to being the GLOBAL manual. Thunder Laser USA has compiled information on Lightburn, Windows and MacOS in this knowledgebase that ...
Bolt Series Getting Started Introduction: So you just bought a new Thunder Laser? This guide will help get you up and running. We will cover topics that you should complete Before the machine arrives and After the machine arrives. Some of the videos ...
This info is for educational use only and we are not liable for any inaccuracies, etc... This is for reference only. As of the publication of this article, the info below was the most up to date and relevant we could find, but we cannot guarantee the ...
If you are a Thunder Laser USA client and still need Technical Support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the Technical Support Team will promptly assist you! You can also use the form here.
Information contained in this Knowledgebase, on this page, in this or any other Article etc. is the property of Thunder Laser USA and shall not be copied, re-used, sold etc. Do not copy, distribute, or reproduce without express written permission from Thunder Laser USA.