Thunder Laser USA Supply Chain
Overview:
Thunder Laser USA utilizes multiple sources to get the physical and soft goods to provide a finished product. The information below details out more information about each type of item and where they come from
Hardware Items:
Machines, parts and Accessories
We have 3 OEM physical inventory locations in the US:
- Thunder Laser USA Warehouse in Quitman Texas (E-com Orders ship from here)
- Thunder Laser USA Logistics Hub in California
- Thunder Laser USA Logistics Hub in New Jersey
We also have available inventory in our 3rd Party Vendor locations:
- RotoBoss in Florida (Rotaries drop ship from here)
- BeamBuddy in Canada (No direct orders or shipments from here)
The Software Licenses:
Lightburn: Included for Nova and Odin Series Machines. For more on the Lightburn License, please see here. Keys are purchased from Lightburn as a re-seller and issued to each customer. A record of keys it kept internally.Ezcad2: Included for all Non Pro Aurora Galvo Machines - License is Embedded onto the Control BoardEzCad3: Included for all Pro Aurora 1.0 Machines - License USB Key included, 5 activations allowed. USB sticks are non replaceable and Thunder Laser USA does not keep a listing of the License Keys
Getting Parts, Accessories, & Warranty Replacements:
If you have a warranty issue and you have not yet emailed support@thunderlaserusa.com, please do. We will be happy to assist you.
E-com Website for Spares, Replacements and Accessories.
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If you are a Thunder Laser USA client and still need Technical Support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the Technical Support Team will promptly assist you! You can also use the form here.
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