#571 remote session 1- lan com and scan offset issues
#571 remote session 1- lan com and scan offset issues
This is a remote session initiated by the support ticket system in reference to bad engraving and distorted preview image on the controller as well as a communication issue with the ethernet connection.
Preface: This article has the Sign up Links for a training or support session, please read the notes about each type of session so that you will be prepared for the session and session time is not wasted. Mac users, you will have permissions to allow ...
Preface: This article covers how to enter your scanning offsets properly and some steps to troubleshoot what went wrong and where to find your offsets if you lose the gold card. If you have a new machine that was built and shipped around Q2 2023 or ...
Preface: This article covers the new FTDI driver that you can install to mitigate communication issues (File transfer failed, unable to connect, disconnected, file transfer glitches) that are commonly seen on the MAC OS with a direct USB connection. ...
Preface: This article covers how to navigate the resources available as well as get your issue resolved in the most efficient manner. This is how we operate at Thunder Laser USA Tech Support and we ask that you follow these steps. Support Guidelines: ...
08/23/2021 08:18PM UPDATE: We believe the developers have isolated the issue Please see this lightburn forum thread often for the latest on this: https://forum.lightburnsoftware.com/t/version-1-0-macos-issues-with-ruida/45433/42 08/13/2021 05:03PM A ...
If you are a Thunder Laser USA client and still need Technical Support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the Technical Support Team will promptly assist you!