Scheduling Remote Training & Prescribed Support Sessions
NOTES ON TRAINING
Remote training is typically scheduled after your machine is up and running. if you need assistance setting-up, operating, or anything else, please email firstname.lastname@example.org
and we will be happy to assist immediately.
Please see this before scheduling your 1-hour training:
NOTES ON REMOTE SUPPORT SESSIONS
These sessions are for prescribed technical support sessions. This is not the first (or most effective) way to get assistance. Please email email@example.com for all technical support issues and we will get you sorted quickly. This email is always the best way to get our stellar support.
Please see this for more information:
NOTES ON THE REMOTE SESSION
This appointment is a Zoho remote session in the support system and you will get emails with any further instructions. You will need to be on the computer that is connected to your laser to initiate this remote session. Once the connection is established we will text chat for a moment in the session and verify your phone number, then give you a call (or we can use the computer audio if you wish and are so equipped) so we can get started.
Mac users have a few permissions to allow before the tech can collaborate. The instructions will be provided but you may want to look over the article:
When you join, select the "Share Entire Desktop" option.
SCHEDULE YOUR SESSION
After all of the above prerequisites are met, please click the appropriate link below to schedule the session. Note that the sessions are broken out by Machine Series and Software selection. Choose the correct session that applies to your situation.
Nova Series & Odin Series Machines:
Aurora with Lightburn\Ezcad2:
Aurora Pro with EzCad3:
Thunder Laser USA is excited to be offering specialized lessons to take your laser business to the next level.
These lessons will be one on one 1-hour remote meetings and we will go step by step towards your course goal, ending with a successful completion of your project.
The pricing for these sessions is $99 per hour.
We do recommend that you first complete your free 1 hour training before scheduling one of these classes.
We do not record these sessions at this time. You may record them yourself for internal and private use if you like. Please notify us if you plan to record.
Specialized Training Sessions
Thunder Laser USA is excited to be offering specialized lessons to take your laser business to the next level. These lessons will be one on one 1-hour remote meetings and we will go step by step towards your course goal, ending with a successful ...
Best Practices For Utilizing Remote Support
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Typical 1 Hour Training Sessions
These are some typical 1 Hr. Initial Training Sessions. Thunder Laser USA Support 1 hr. Initial Training Ticket #806 We cover scanning offset adjustments, time estimation settings, backing up lightburn settings, focus, air assist, and more. Thunder ...
Additional Steps For Mac Users to allow Remote Support Sessions
NOTE: These instructions are for reference only. When you click the join link from the computer, it will walk you through these steps. You cannot access the join settings until the session is initiated. There is nothing to do before the session. To ...
Typical 30 Minute Remote Support Sessions