Scheduling Remote Training & Prescribed Support Sessions
Preface: This article has the Sign up Links for a training or support session, please read the notes about each type of session so that you will be prepared for the session and session time is not wasted. Mac users, you will have permissions to allow the remote session to work properly. All training is done in either Lightburn or EzCad2/3
Booking a session:
Please use the following Table to Book your Remote Support and Training Sessions:
Machine and Software | 1 Hour Training | Specialized Session ($) |
NOVA Series with Lightburn | ||
Odin Series With Lightburn | ||
| Mini 60 with Lightburn | NA | |
Mars Series with Lightburn | NA | |
Aurora Series with Lightburn | ||
Aurora Series with EzCad2 | ||
Aurora Series with EzCad3 | NA | |
| Bolt Series with Lightburn | 1 Hour Training (Paid)** |
**If you paid for a training session on your Quote, please email support@thunderlaserusa.com to get a direct booking link
Notes and considerations for Trainings:
NOTES ON 1 HOUR TRAININGS
Remote training is typically scheduled after your machine is up and running. if you need assistance setting-up, operating, or anything else, please email support@thunderlaserusa.com and we will be happy to assist immediately.NOTES ON 30 MINUTE REMOTE SUPPORT SESSIONS
These sessions are for prescribed technical support sessions. This is not the first (or most effective) way to get assistance. Please email support@thunderlaserusa.com for all technical support issues and we will get you sorted quickly and to sign up for a 30 minute support session if prescribed.NOTES ON ALL OF THE ZOHO ASSIST REMOTE SESSIONS
This appointment is a Zoho remote session in the support system and you will get emails with any further instructions. You will need to be on the computer that is connected to your laser to initiate this remote session. Once the connection is established we will text chat for a moment in the session and verify your phone number, then give you a call (or we can use the computer audio if you wish and are so equipped) so we can get started.Mac Users:
Please take note of these considerations in this article here. It is very import to read and understand these permissions prior to starting your session.When you join, select the "Share Entire Desktop" option.
SPECIALIZED TRAININGS
Thunder Laser USA is excited to be offering specialized lessons to take your laser business to the next level.These lessons will be one on one 1-hour remote meetings and we will go step by step towards your course goal, ending with a successful completion of your project.The pricing for these sessions is $99 per hour.We do recommend that you first complete your free 1 hour training before scheduling one of these classes.
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If you are a Thunder Laser USA client and still need Technical Support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the Technical Support Team will promptly assist you!