Notes and considerations for Trainings:

NOTES ON 1 HOUR TRAININGS

Remote training is typically scheduled after your machine is up and running. if you need assistance setting-up, operating, or anything else, please email support@thunderlaserusa.com and we will be happy to assist immediately.

NOTES ON 30 MINUTE REMOTE SUPPORT SESSIONS

These sessions are for prescribed technical support sessions. This is not the first (or most effective) way to get assistance. Please email support@thunderlaserusa.com for all technical support issues and we will get you sorted quickly and to sign up for a 30 minute support session if prescribed.

NOTES ON ALL OF THE ZOHO ASSIST REMOTE SESSIONS

      This appointment is a Zoho remote session in the support system and you will get emails with any further instructions. You will need to be on the computer that is connected to your laser to initiate this remote session. Once the connection is established we will text chat for a moment in the session and verify your phone number, then give you a call (or we can use the computer audio if you wish and are so equipped) so we can get started.

Mac Users:

Please take note of these considerations in this article here. It is very import to read and understand these permissions prior to starting your session.

When you join, select the "Share Entire Desktop" option.

SPECIALIZED TRAININGS

Thunder Laser USA is excited to be offering specialized lessons to take your laser business to the next level.

These lessons will be one on one 1-hour remote meetings and we will go step by step towards your course goal, ending with a successful completion of your project. 

The pricing for these sessions is $99 per hour.

We do recommend that you first complete your free 1 hour training before scheduling one of these classes.