Additional Steps For Mac Users to allow Remote Support Sessions

Additional Steps For Mac Users to allow Remote Support Sessions

NOTE: These instructions are for reference only. When you click the join link from the computer, it will walk you through these steps. You cannot access the join settings until the session is initiated. There is nothing to do before the session.

To configure accessibility permission:

  1. Navigate to System Preference > Security and Privacy > Privacy > Accessibility.
  2. Click the checkbox beside Zoho to enable control permission. 
  3. If Zoho is not listed in the pane, click on the small plus symbol beneath the pane. Now, navigate to "Machintosh HD/Users/(Your User Name)/Library/Application Support/ZohoMeetingNative/" from the file browsing panel that opens up.

    Note: If you don't find Library in your User Name folder, use the key combination "Cmd+Shift+." to view hidden Library folder.

  4. Select Zoho and click Open to list Zoho in the pane. Now click on the checkbox beside Zoho to enable control permission.
  5. Once the control permission is enabled, you can instantly start controlling the Mac 10.14 Mojave. However, to control a Mac above 10.14, enable the screen recording permission by following the below steps.

Mojave

Be sure the lock icon is unlocked or the changes will not be allowed.

To configure screen recording permission:

  1. Navigate to System Preference > Security and Privacy > Privacy > Screen Recording.
  2. Click the checkbox beside Zoho to enable control permission. 
  3. Once the control permission is enabled, you can instantly start controlling the Mac computer.

Mojave

Be sure the lock icon is unlocked or the changes will not be allowed.

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