Info & Announcements
Current Supported software versions for Thunder Laser Tech Support
The following are the highest revisions that Thunder Laser USA currently supports. If you are experiencing and issue on a higher revision, you must either seek support from the OEM (RDworks, Lightburn, TL China) or revert to a stable version. Why? ...
Live 1:1 Video Consultation with a Thunder Laser USA Tech
Premium Live Phone Support (Paid Option) For customers who have an urgent need or prefer live two way video assistance, Thunder Laser USA offers Scheduled Live Phone Support as a premium service. This option is available whether or not a ticket has ...
Live 1:1 Phone Consultation with a Thunder Laser USA Tech
Premium Live Phone Support (Paid Option) For customers who have an urgent need or prefer live verbal assistance, Thunder Laser USA offers Scheduled Live Phone Support as a premium service. This option is available whether or not a ticket has already ...
Help us help you: Pointers to make the troubleshooting process easier
Preface: This article is meant to have a few pointers to help the trouble shooting process move more quickly. Please note that troubleshooting can take time and effort to get to the final answer. There is a process of elimination based on past ...