Live 1:1 Phone Consultation with a Thunder Laser USA Tech

Live 1:1 Phone Consultation with a Thunder Laser USA Tech

Premium Live Phone Support (Paid Option)

For customers who have an urgent need or prefer live verbal assistance, Thunder Laser USA offers Scheduled Live Phone Support as a premium service.
This option is available whether or not a ticket has already been submitted, although providing a ticket reference is strongly recommended.  Our technicians manage support for over 10,000 customers. A scheduled and structured support ensures every customer receives timely and professional assistance.


Call Selection based on Duration
15 Minutes
30 Minutes
60 Minutes

Booking Requirements....When scheduling a paid call, you must:
-Provide a related support ticket number or email reference (This allows our technician to send any necessary digital resources during the call.)
-Provide a valid USA-based phone number
-Ensure your phone does not block incoming calls automatically
-Be a Thunder Laser USA Customer

What to Expect:
-An on-time call from a Thunder Laser USA technician
-Professional and courteous service
-Focused troubleshooting within your selected time block

Terms of Scheduled Live Phone Calls
-All sales are final. No cancellations, refunds, or reschedules.
-The time block you purchase is reserved exclusively for you.
-Unused time cannot be banked or rolled over.
-Calls are voice-only.
-Sessions are not automatically recorded or transcribed by Thunder Laser USA.
-Call documentation will be limited to confirmation that the session occurred unless a follow-up ticket is created.
-Thunder Laser USA does not grant permission for recordings without prior written consent. Any approved recordings may not be distributed publicly.
-Vulgar, abusive, or inappropriate behavior will not be tolerated. Thunder Laser USA reserves the right to terminate a session early if necessary.

Our Commitment
Your success is our priority. Our structured ticket-first system ensures the most accurate and documented support experience possible. For customers who desire live conversation, our Premium Phone Support option provides additional flexibility.
Following our support process will always lead to the fastest and most effective resolution.






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    If you are a Thunder Laser USA client and still need Technical Support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the Technical Support Team will promptly assist you! You can also use the form here.

      Information contained in this Knowledgebase, on this page, in this or any other  Article etc. is the property of Thunder Laser USA and shall not be copied, re-used, sold etc. Do not copy, distribute, or reproduce without express written permission from Thunder Laser USA.