Note that the driver of the truck has been instructed to contact you prior to the arrival of your Laser. Once the truck has arrived, please inspect the crate for any damages. In the unlikely event you find damages, please photograph them inside the truck and forward those photos to support@thunderlaserusa.com.
BE SURE THAT ANY DAMAGES DISCOVERED ARE NOTED ON THE DRIVER’S BILL OF LADING (before the driver leaves the property!).
To unload your Laser you may need a forklift, or a tilt bed wrecker or loading dock.
There is quite a lot of discussion about logistics and delivery and how it relates to Thunder Laser USA. Much of this discussion revolves around 3 main areas: Lead Times, Order Of Delivery, and Carrier Unable or Unwilling To Offload. This article ...
Problematic Machine Deliveries This information does not typically apply to any of our equipment except the Nova 63, and a tiny number of 51's. Nor does this information typically apply to any delivery site that has commercial facilities, docks, ...
Welcome and Introduction: So you just bought a new Thunder Laser? Now you are thinking "What's next?", that is what this guide is for. Be sure to use the Table of Contents to the right to follow the flow and to pick up back where you left off. This ...
Thunder Laser Factory Warranty Thunder Laser Global The current 2022 OEM factory warranty can be found below. The factory warranty start date is the day it leaves the factory. NOVA ODIN AURORA Thunder Laser USA Thunder Laser USA understands that some ...
Thanks to Robert Kofoed for the video! This article is for Nova series machines. Please note that Thunder has been shipping foam optics swabs instead of the cloth. If you have swabs, by all means use them. Proper care and routine maintenance of the ...