TABLE OF CONTENTS
- NOTES ON TRAINING
- NOTES ON REMOTE SUPPORT
- NOTES ON THE REMOTE SESSION
- SCHEDULE YOUR SESSION
NOTES ON TRAINING
Remote training is typically scheduled after your machine is up and running. if you need assistance setting-up, operating, or anything else, please email firstname.lastname@example.org and we will be happy to assist immediately.
Please see this before scheduling your 1-hour training:
NOTES ON REMOTE SUPPORT
If you have not emailed email@example.com, please do. That initial email is how we track all support activities. We can schedule and/or initiate instant remote/call sessions when warranted with a few keystrokes.
These sessions are for prescribed technical support sessions. This is not the first (or most effective) way to get assistance. Please email firstname.lastname@example.org for all technical support issues and we will get you sorted quickly. This email is always the best way to get our stellar support.
Please see this for more information:
NOTES ON THE REMOTE SESSION
This appointment is a Zoho remote session in the support system and you will get emails with any further instructions.
You will need to be on the computer that is controlling your laser to initiate this remote session.
Once the connection is established we will text chat for a moment in the session and verify your phone number, then give you a call so we can get started :)
SCHEDULE YOUR SESSION
After all of the above prerequisites are met, please choose the type of remote session you want to schedule (1-hour training or technician prescribed 30 min remote session) and choose a good date and time for your session: