TABLE OF CONTENTS

NOTES ON TRAINING

Remote training is typically scheduled after your machine is up and running. if you need assistance setting-up, operating, or anything else, please email support@thunderlaserusa.com and we will be happy to assist immediately. 


Please see this before scheduling your 1-hour training: 

https://support.thunderlaserusa.com/support/solutions/articles/65000179599-preparing-for-your-1-hr-training


NOTES ON REMOTE SUPPORT

If you have not emailed support@thunderlaserusa.com, please do. That initial email is how we track all support activities. We can schedule and/or initiate instant remote/call sessions when warranted with a few keystrokes. 


These sessions are for prescribed technical support sessions. This is not the first (or most effective) way to get assistance. Please email support@thunderlaserusa.com for all technical support issues and we will get you sorted quickly. This email is always the best way to get our stellar support.


Please see this for more information:

https://support.thunderlaserusa.com/support/solutions/articles/65000151979-best-practices-for-utilizing-remote-support


NOTES ON THE REMOTE SESSION

This appointment is a Zoho remote session in the support system and you will get emails with any further instructions.


You will need to be on the computer that is controlling your laser to initiate this remote session.


Once the connection is established we will text chat for a moment in the session and verify your phone number, then give you a call so we can get started :)


SCHEDULE YOUR SESSION

After all of the above prerequisites are met, please choose the type of remote session you want to schedule (1-hour training or technician prescribed 30 min remote session) and choose a good date and time for your session:


1 Hour Training Schedule



30 Minute Remote Support Schedule