US Client Support

Welcome and TL-USA Client Portal Overview 1

• Welcome to Thunder Laser USA's Client Care Portal

Info & Announcements 2

• Best Practices For Utilizing Remote Support
• Thunder Laser USA Support Calendar

Safety, Convenience, & Compliance 1

• DANGER: Class 4 C02 Laser Radiation, PPE, & Fire Suppression

Product Evolution & Innovation 1

• July 1, 2020 Nova Series Changes

Unboxing & Installation 2

• Unboxing of Thunder Laser Nova 51
• How To Unpack The Nova Crate

Setup & First Run 2

• How To Use Your Machine
• Thunder Laser USA 1st Run Workflows

Adjustment & Diagnostics 4

• How to use auto focus
• Calibrating The Stock 2″ Head To The Autofocus For Nova Series
• Thunder Laser Scanning Offset Adjustment
• Checking And Adjusting Bearing Tension

Preventative Maintenance 1

• Cleaning The Optics

Nova Series Machines 9

• Nova Series Unified Owner’s Manual (US)
• Nova Series DSP TL Timer V8 Block Diagram
• Nova Series Dimensions
• Thunder Laser Main Power Requirements
• Nova Series Included Parts

See all 9 articles

Air Assist 4

• Selecting Between Low and High Dual Air Assist Stages In LightBurn
• Thunder Laser External Air Compressor Guidelines
• Thunder Laser Dual-Stage Air Assist Sequencing Issues
• How To Adjust The Dual Stage Air Assist

Chiller 6

• Selecting Intelligent or Constant Mode on CW-5000 Series Chillers
• Constant Mode Temperature Set Point on CW-5XXX Chillers
• S&W CW-5000 Series Chiller User Manual
• S&W CW-5000 Series Chiller Maintenance Manual
• CW-5xxx Series Chiller Alarm Connections

See all 6 articles

Exhaust 3

• Venting The Exhaust From Your Thunder Laser
• Thunder Laser Fume Extractor Specifications
• CZ-TD550 Exhaust Fan Specs

Controller 2

• Resetting The DSP To Default Parameters
• Ruida RDC644XG Controller User Manual

Connectivity 4

• Connecting A Thunder Laser To LightBurn Via USB
• Connecting A Thunder Laser To LightBurn Via Ethernet
• Adding Wireless Capability To Thunder Laser DSP’s
• ThunderCAM Installation

Control Software 4

• RDWorksV8.0 Software Manual
• LightBurn Trial Mock Nova Setup
• Installing The LightBurn CorelDRAW Macro
• C++ Install Error When Updating LightBurn

Accessories 3

• Improved Roller Rotary Setup
• Coming Soon
• Powder Coated Tumbler Workflow

Thunder Laser Material Libraries 7

• Uploading the LightBurn Materials Library
• 40 Watt Materials Libraries
• 60 Watt Materials Libraries
• 80 Watt Materials Libraries
• 100 Watt Materials Libraries

See all 7 articles

Material & Supply Vendors 0

Best Practices For Processing Materials 2

• 3D Relief Engraving
• Best Practices For Surface Engraving Cast Acrylic

Tools & Fixtures 1

• Thunder Laser 2" Head Focus Tool File

Laser Control Software 2

• RD Works For Thunder Laser
• LightBurn Software