Protect your business-critical equipment with a New or CPO (Certified Pre-Owned) equipment extended warranty protection plan.
Adding Thunder Warranty + plan to your Thunder Laser equipment may help you save money on costly repairs down the road. Our Thunder Laser USA Extended Warranty offers peace of mind and protection for an additional 1 or 2 years on New and CPO (Certified Pre-Owned) Models from your date of purchase.
Thunder Warranty+ provides warranty covers against manufacturing defects through normal use. This means that if a manufacturing defect becomes apparent during the warranty period, our support team will diagnose and send needed parts to repair your product free of charge along with documentation on processes to replace failed components.
Thunder Warranty+ used equipment warranty minimizes repair costs associated with equipment failures, whether it’s the LPSU, Hybrid Stepper Motor or something else. You can rest assured that your used machine is taken care of.
WARRANTY
FACTORY
Coverage
THUNDER
Warranty+ (1yr)
THUNDER
Warranty+ (2yr)
Machine
24mo
36mo
48mo
RF Laser Tube
12mo
12mo
12mo
Air Pump
12mo
12mo
12mo
Exhaust
12mo
12mo
12mo
Air Pump
12mo
12mo
12mo
LPSU
12mo
24mo
36mo
Water Chiller
12mo
12mo
12mo
Warranty Plus used equipment warranty minimizes repair costs associated with equipment failures, whether it’s the LPSU, Hybrid Stepper Motor or something else. You can rest assured that your used machine is taken care of.
Going One Step Further
Thunder Warranty+ used equipment warranty goes a step further than the Standard Warranty, allowing you to extend warranty protection for your Thunder Laser Equipment. Warranty+ used equipment warranty provides an easy way to protect cash flow from unplanned expenses and allows you to customize the coverage that fits your needs.
Includes factory-backed parts
Coverage is honored by Thunder Laser USA
$0 deductible
Includes the LPSU(Laser Power Supply )
Coverage Options
At Time of Purchase 1yr extended (LPSU and all 2yr factory components) $499
At Time of Purchase 2yr extended (LPSU and all 2yr factory components) $899
CPO 1yr extended Purchased 3rd party purchased during manufactures warranty period (LPSU and all 2yr factory components) Must pass virtual inspection and qualify. $999 Comes with 1hr training, must pass CPO virtual inspection and Thunder USA CPO tests to qualify.
Qualifying Criteria for New Machines
Plan is purchased at the time of the new equipment retail sale
Coverage begins on the date that you take ownership of the machine
Owner must complete warranty form
Qualifying Criteria for Used Machines
Plan is purchased at the time of the equipment purchase
Coverage begins on the date that you take ownership of the machine
Owner must complete warranty form
Owner to provide required data (photos, video, LPSU test) Per Thunder Laser USA guidelines to qualify
Limitation of Terms
Maintenance
All lasers require periodic maintenance, as outlined in the unit’s Operation Manual, and it is the responsibility of the end user to perform such maintenance. Failure to properly maintain the unit will void the Warranty.
Damage from Accident, Misuse, or Alteration
Damage or failure caused by an object striking the unit, fire, theft, freezing, environmental exposure, exceeding the duty cycle, modifying or altering the unit, and/or any other misuse is not covered under the factory Warranty. Furthermore, damage or failure caused by acts of God, such as; floods, fires, tornadoes and earthquakes, or acts of war are also not covered under the factory Warranty.
Submitting a Warranty Claim
In order to submit a claim, please email support@thunderlaserusa.com We need a clear photo of the machine label displaying the manufacturing date and serial number, as well as a comprehensive description and, if possible, photos or videos of any problems experienced. Our technicians at Thunder Laser USA may ask for additional details to address issues effectively and gather necessary evidence for warranty part reimbursement from the manufacturer.
Warranty Parts
After a warranty claim is authorized, Thunder Laser USA will promptly dispatch the necessary warranty parts. Essential components crucial for the machine's proper operation are stocked in Texas and will be expedited (excluding laser tubes). Non-essential parts or warranty claims related to cosmetic damage may take longer to replace, as certain parts may need to be sourced directly from the manufacturer.
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