Incorrect PC USB Cable Placements In A Small Number Of Machines

Incorrect PC USB Cable Placements In A Small Number Of Machines

This affects fewer than 50 machines as defined below. We are tracking the machines to the client so we can proactively address the issue. If you think your machine is affected and you have not been contacted, please email support@thunderlaserusa.com with a picture of your serial number and the cord(s) you received and we will be happy to assist.

Thunder Laser's factory found that some Nova machines in Containers #168 and #170 are missing a PC USB connection cable (pictured below) and were sent a 3m encoder cable by mistake. 

Cable Identification

PC USB Cable

This is the PC USB Cable that should ship with the nova series machines:


Encoder Cable

and this is the encoder cable that was sent by mistake:


Machines Affected

Our preliminary assessment is that 15x Nova24's and 10x Nova63-130w's PC cables were wrong:
  1. in #168 there are 3x Nova24 units affected
  2. in #170 there are 12x Nova24 and 10x Nova63-130 units affected

Corrective Action

Dispatching The Correct Cord

This affects fewer than 50 machines as defined above. We are tracking the machines to the client so we can proactively address send the replacement cables to the affected units. We ask that you retain the incorrect cable and return via prepaid label provided by us. If you think your machine is affected and you have not been contacted, please email support@thunderlaserusa.com with a picture of your serial number and the cord(s) you received and we will be happy to assist.

Workarounds If Awaiting The Correct Cable

Use another USB Cable

The PC USB Cables we use are common USB A to USB B cables like commonly found with other devices and printers.
You may have one already on hand, or you can get one on Amazon. Here is an example:




Connect Via Ethernet

You can connect the machine via ethernet. More on that here:

While we strive for 100% accuracy, this data is not guaranteed and can change.

    • Related Articles

    • New FTDI Driver Solves Mac USB Issues

      Preface: This article covers the new FTDI driver that you can install to mitigate communication issues (File transfer failed, unable to connect, disconnected, file transfer glitches) that are commonly seen on the MAC OS with a direct USB connection. ...

    • ThunderCAMs vs. LightBurn & Other USB Webcams

      There is a lot of information (and misinformation) floating around about LightBurn's camera feature as they relate to Thunder Laser machines. There are also a lot of questions about what camera works with what laser. We are going to aggregate the ...

    • Electrical Noise, Ground Loops, and USB Communication

      There is a lot of buzz around the grounding of Chinese lasers. It is generally in reference to earth ground and the safety of the machines. I have been down many rabbit holes about why or why not to add an additional earth ground to the machines and ...

    • Best Practices for setting up Lightburn to control Multiple Thunder Laser Machines

      This article covers the best practices for using multiple machines with Lightburn. There are many ways to do this from Basic to Advanced and is based off the user preferences and needs. Recommendations and Reference: -Use Ethernet - USB connections ...

    • LightBurn v1.0 Issues on MacOS Big Sur over USB

      08/23/2021 08:18PM UPDATE: We believe the developers have isolated the issue Please see this lightburn forum thread often for the latest on this: https://forum.lightburnsoftware.com/t/version-1-0-macos-issues-with-ruida/45433/42 08/13/2021 05:03PM A ...
    If you are a Thunder Laser USA client and still need Technical Support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the Technical Support Team will promptly assist you!