Thunder Laser USA Technical Support

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If you are a Thunder USA client and still need technical support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the tech team will promptly assist you!

    • Popular Articles

    • Uploading the LightBurn Materials Library

    • Inspecting and Cleaning Nova Series Optics

      Thanks to Robert Kofoed for the video! This article is for Nova series machines. Please note that Thunder has been shipping foam optics swabs instead of the cloth. If you have swabs, by all means use them. Proper care and routine maintenance of the ...
    • CHEAT SHEET - Important Preparation & First Steps

      Welcome and Introduction: So you just bought a new Thunder Laser? Now you are thinking "What's next?", that is what this guide is for. Be sure to use the Table of Contents to the right to follow the flow and to pick up back where you left off. This ...
    • Parameter Comparison

      This is not a settings sheet from which to obtain values to operate the laser. See the Material Libraries for ballpark settings info for various materials: ...
    • LightBurn Material Test File

      It is important that you do not adjust ANY settings when using files generated for LightBurn using the power scale feature or the results will not be correct. THIS IS A GREAT RESOURCE. YOU MAY WANT TO HAVE A LOOK IN HERE: ...