Thunder Laser USA Technical Support

If you are a Thunder Laser USA client and still need Technical Support after exhausting the resources in the Knowledge Base, simply email support@thunderlaserusa.com and the Technical Support Team will promptly assist you!

    • Popular Articles

    • LightBurn Start Delay to allow the fan to spool before the job starts

      Since LightBurn 1.2.00, a function has been added to the device settings in LightBurn to define a time delay for the start and end of a job. Click the wrench/screwdriver icon to open the pop-up Device Settings window. Adjust your start delay to ...
    • Uploading the LightBurn Materials Library

      Preface: This article covers how to Load the Material Library that you download into Lightburn How to Video: Complete Guide: Things to note: 1. The Library File that you download will always need to exist. Do not Delete it. Lightburn will reference ...
    • Inspecting and Cleaning Nova Series Optics

      Preface: This article covers how to clean your optics on your Thunder Nova Series Laser Quick Start Video: (Video Credit: Robert Kofoed of Computer Creationz) Complete Guide: Before you Begin: Cleaning your optics can help keep your machine operating ...
    • Parameter Comparison

      Preface: This article covers various cuttings speeds for different materials based on testing. Your specific results will rely on having a similar material and setup. Results are not guaranteed. Parameters Chart: Find the material you want to cut in ...
    • Raster vs. Vector Images

      Rasters: A raster file (bitmap) is an image made of hundreds, thousands and even millions of tiny little squares of color, these little squares are referred to as either pixels or dots. now if we are getting technical, pixels are color blocks that ...